Updated: Mar 11
As of today 6th March 2022, we have added an expiry date to our RooWards points program. This means points will start to expire on a 6 month rolling basis from the date they were earned. We have done this to free up space taken by any non returning customers who make a purchase and don't use their points.
To give you plenty of time to redeem any points due to expire, you'll receive 2 reminder emails from us, the first will be sent 21 days before the expiration date and a final reminder 3 days before.
We have made it easy for you to see the number of points that will expire within the next 6 months by showing this in the top left of the RooWards popup. This will only show if you have logged in to your account.
Login to your account by clicking the login link in the top right corner of the homepage on desktops or the left hand sidebar menu dropdown on mobile devices. We very much look forward to you redeeming your points and getting the full benefit of our Rooward points program.